Return & Refund Policy

At Wax Melts by Mandy, each order is carefully prepared and packaged with care. Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

Refund Requests

If you feel that you need a refund due to an issue with your order, please email us with your order number and a description of the issue.

Refund requests will be reviewed on a case-by-case basis. Submitting a request does not guarantee that a refund will be issued.

Scent Preferences

Fragrance is personal, and scent preferences can vary from person to person. We are unable to provide refunds simply because a customer does not like a particular fragrance or expected it to smell differently.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery. Please include your order number and clear photos of the damaged product, packaging, or incorrect item.

Once reviewed, we will work with you to determine the appropriate resolution.

Shipping Issues

Wax Melts by Mandy is not responsible for packages delivered to an incorrect address provided by the customer. Please make sure your shipping information is correct before completing your purchase.

Order Cancellations

Once an order has entered processing, it cannot be canceled or changed.

By completing a purchase from Wax Melts by Mandy, you acknowledge and agree to this Return & Refund Policy.

Thank you for shopping with and supporting Wax Melts by Mandy!